Bookings

Booking Helper FAQ Terms & Conditions

Bedrooms	Bathrooms	Suggested Weekly Hours	Reasoning
1 bed	1-2 bath	2 hours	Small, easy to maintain
2 bed	1–2 bath	2.5–3 hours	More surfaces + one extra bedroom
3 bed	1–2 bath	3–3.5 hours	Average family home
4 bed	2 bath	4 hours	Larger family home or busier household
5+ bed	2+ bath	5–6 hours	Larger properties, more detail needed

Additional Options Fortnightly cleans are available too. Please note that depending on your property, these may take a little longer as there can be more build-up between visits.

Areas included in standard cleaning:

• Bathroom cleaning
• Kitchen Cleaning
• Vacumming all areas
• Dusting
• Inside Windows
• Skirting Boards
• Mopping floors
• Removing Cobwebs

If time allows our cleaners are also happy to help:

• Change bedding
• Fold Laundry
• Pop away Laundry
• Tidy up

Monthly Payment Package
Instead of paying per clean, we operate on a convenient monthly payment system. This means:

• Your cleaning costs are divided evenly across the year, so you pay the same amount each month – no surprises!
• Payments are taken in advance to secure your booking and give you peace of mind that your slot is reserved.
• Monthly fees are calculated based on an average of 4.33 weeks per month (as there are 52 weeks in a year), ensuring everything balances out fairly over the year.

Secured Time Slots
Once you’re booked in, your cleaner’s time is secured just for you. Even during months where there may be fewer or more cleaning days (due to the way the calendar falls), your monthly payment stays the same


Rescheduling & Cancellations
Life happens, and we understand that! If you need to reschedule, we’ll do our best to accommodate you. Cleans that are cancelled without notice may still be chargeable, but if you bank a clean, it can be used later within an agreed timeframe.


Tailored Packages
We know every household has different needs, so we can also offer:

• Custom timings such as 2.5-hour or 3.5-hour cleans.
• Term-time only packages — the same simple monthly cost, but your cleans only take place during school terms. Perfect for families who are away during school holidays.
• Flexible scheduling to suit your lifestyle.

What’s included each visit:

• Dusting and polishing of surfaces
• Vacuuming and mopping of floors
• Kitchen wipe-down (surfaces, hobs, sinks)
• Bathroom refresh (toilets, sinks, showers)

Optional extras such as fridge cleans, or full deep cleans can also be arranged.

1. Introduction

   Welcome to The Brilliant Clean Team. These Terms and Conditions govern the cleaning
   services we provide to you (“the client”). By booking and using our services, you agree to be
   bound by these terms.

2. Services Provided

   We offer domestic cleaning services as agreed upon at the time of booking. These may
   include, but are not limited to:
   • General cleaning
   • Deep cleaning
   • Specific tasks requested in advance

3. Bookings and Payment

   • All bookings must be made in advance.
   • Payments are collected monthly in advance via GoCardless to secure your regular cleaning slot.
   • Monthly Charges : Clients are charged a flat monthly fee based on their selected cleaning plan (e.g £85 per month for a 2 hour fortnightly clean). This fee secures your regular cleaning slot for the entire month, regardless of client attendance.
   • Banked Cleans : Clients may bank up to three missed cleans per calendar year. These can be scheduled at the clients convenience, subject to staff availability. The monthly fee remains unchanged, and banked cleans must be used within the same calendar year.
   • Cleaner Compensation: Cleaners are paid regardless of whether the client is present. This ensures fair compensation for our team and maintains service consistency.

4. Cancellations and Rescheduling

   • We require at least 48 hours’ notice to cancel or reschedule a cleaning appointment in order for it to be banked.
   • Cancellations made within 48 hours of the scheduled clean cannot be banked.
   • If we need to reschedule due to unforeseen circumstances, we will:
   – Try to arrange cover
   – Automatically bank the clean with no stipulations
   – Extend your next clean to make up the tim

5. Access to Property

   • You must provide safe and timely access to the property at the agreed-upon time.
   • Missed cleans due to lack of access may still be chargeable

6. Liability and Insurance

   • We take all reasonable care in delivering our services but cannot be held liable for any pre-existing damage.
   • We are fully insured for accidental damage caused by our cleaners.
   • All breakages or issues must be reported within 24 hours of the clean for us to consider a claim.

7. Customer Obligations

   • You agree to provide a safe and suitable working environment.
   • Functional cleaning appliances (e.g., vacuum, hot water) must be available.
   • Any hazardous materials or risks (e.g., allergies, pets, safety concerns) must be disclosed in advance.

8. Complaints and Disputes

   • Complaints must be submitted within 24 hours of the clean.
   • We will investigate all valid complaints and offer fair resolutions where appropriate.

9. Termination of Services

   We reserve the right to suspend or terminate services in cases of:
   • Non-payment
   • Repeated cancellations
   • Unreasonable behaviour or mistreatment of our staff
   • Client initiated termination: Clients may terminate services with written notice.
   However, any outstanding balanaces for the current month remain payable.

10. Amendments to Terms

    We reserve the right to update these Terms and Conditions as needed. Clients will be notified of any significant changes in advance