Book a Commercial Clean

FAQ Terms & Conditions

Commercial Cleaning – FAQs

What types of premises do you clean?
We clean offices, warehouses, and similar commercial environments.

What areas do you cover?
We cover all towns, cities and villages in Cambridgeshire & Bedfordshire at the moment.

How is commercial cleaning charged?
We charge a fixed monthly amount based on agreed hours and schedule.

Do you invoice in advance?
No, invoices are issued monthly in arrears.

Are prices inclusive of VAT?
All prices are currently exclusive of VAT.

Do you provide cleaning supplies?
Yes, we provide basic cleaning supplies. Clients must provide suitable vacuum cleaners, mops, and appropriate floor cleaning products.

Do you top up hand towels, soap, and toilet paper?
Yes, we are happy to top up consumables if required, but these must be supplied by the client.

Can we cancel or change a clean?
Yes, with at least 48 hours’ notice. Hours may be banked at our discretion.

Are your cleaners insured?
Yes, we hold Public Liability Insurance.

1. Services Provided

   We provide commercial cleaning services as agreed in writing prior to commencement. Services, frequency, and agreed hours will be confirmed before the first clean.

2. Pricing & Monthly Charges

   • All prices are currently exclusive of VAT.
   • Commercial cleaning is charged as a fixed monthly amount based on agreed hours and schedule.
   • The monthly charge remains the same regardless of the number of weeks in a month.
   • Any additional or ad-hoc work will be charged separately.

3. Invoicing & Payment

   • Invoices are issued monthly in arrears.
   • Payment terms are 7 days from the invoice date.
   • Late payment may result in suspension of services.

4. Missed or Cancelled Cleans

   • A minimum of 48 hours’ notice is required to cancel or reschedule a clean.
   • Missed cleans without sufficient notice may still be chargeable.

5. Banking of Hours

   • Where sufficient notice is given, hours may be banked at our discretion.
   • Banked hours can be used at a later date, subject to staff availability.

6. Access

   • Clients must provide safe and reasonable access to the premises at the agreed time.
   • Keys, access codes, and alarm details remain the client’s responsibility.

7. Staffing

   • We may allocate different cleaners as required to deliver the service.
   • All cleaners are trained to our internal standards.

8. Health & Safety

   • Clients must ensure the premises are safe for our staff to work in.
   • We reserve the right to refuse or suspend work in unsafe