Welcome to The Brilliant Clean Team. These Terms and Conditions govern the cleaning
services we provide to you (“the client”). By booking and using our services, you agree to be
bound by these terms.
We offer domestic cleaning services as agreed upon at the time of booking. These may
include, but are not limited to:
• General cleaning
• Deep cleaning
• Specific tasks requested in advance
• All bookings must be made in advance.
• Payments are collected monthly in advance via GoCardless to secure your regular cleaning slot.
• Monthly Charges : Clients are charged a flat monthly fee based on their selected cleaning plan (e.g £85 per month for a 2 hour fortnightly clean). This fee secures your regular cleaning slot for the entire month, regardless of client attendance.
• Banked Cleans : Clients may bank up to three missed cleans per calendar year. These can be scheduled at the clients convenience, subject to staff availability. The monthly fee remains unchanged, and banked cleans must be used within the same calendar year.
• Cleaner Compensation: Cleaners are paid regardless of whether the client is present. This ensures fair compensation for our team and maintains service consistency.
• We require at least 48 hours’ notice to cancel or reschedule a cleaning appointment in order for it to be banked.
• Cancellations made within 48 hours of the scheduled clean cannot be banked.
• If we need to reschedule due to unforeseen circumstances, we will:
– Try to arrange cover
– Automatically bank the clean with no stipulations
– Extend your next clean to make up the tim
• You must provide safe and timely access to the property at the agreed-upon time.
• Missed cleans due to lack of access may still be chargeable
• We take all reasonable care in delivering our services but cannot be held liable for any pre-existing damage.
• We are fully insured for accidental damage caused by our cleaners.
• All breakages or issues must be reported within 24 hours of the clean for us to consider a claim.
• You agree to provide a safe and suitable working environment.
• Functional cleaning appliances (e.g., vacuum, hot water) must be available.
• Any hazardous materials or risks (e.g., allergies, pets, safety concerns) must be disclosed in advance.
• Complaints must be submitted within 24 hours of the clean.
• We will investigate all valid complaints and offer fair resolutions where appropriate.
We reserve the right to suspend or terminate services in cases of:
• Non-payment
• Repeated cancellations
• Unreasonable behaviour or mistreatment of our staff
• Client initiated termination: Clients may terminate services with written notice.
However, any outstanding balanaces for the current month remain payable.
We reserve the right to update these Terms and Conditions as needed. Clients will be notified of any significant changes in advance