Join the Team

FAQ Terms & Conditions

Joining the Team

How do I apply to work with your cleaning company?
You can apply by filling out our online application form. Once we review your details, we’ll be in touch to arrange a short interview and reference check.

Do I need cleaning experience?
Experience is preferred, but not essential. We look for reliable, hard-working people with attention to detail. Training and support can be provided.

Do I need to bring my own cleaning products or equipment?
You will need to bring your own products but we will help towards the cost of these.
Clients will he expected to provide large equipment, Vacuum cleaners, Mops etc.

Do I need a car or driving licence?
A car helps with travel between clients, but it’s not essential if you can get to your cleaning jobs reliably and on time.

Do I work as an employee or self-employed cleaner?
All our cleaners are self-employed, meaning you manage your own tax and national insurance. We provide regular, reliable work and handle client payments for you.

Work & Schedule

How many hours can I work each week?
It depends on your availability and location. Many of our cleaners work between 10–25 hours per week, but some take on more.

Can I choose which days I work?
Yes — you set your availability, and we match you with clients who fit your schedule.

Do I clean the same houses each week?
Yes, for regular clients we aim to keep the same cleaner for consistency.

What if I’m sick or can’t make a clean?
Let us know as soon as possible so we can reschedule or arrange cover. Good communication is key.

Can I swap or cover other cleaners’ jobs?
Yes, we often offer cover work if another cleaner is away. It’s a great way to earn extra hours.

Pay & Payments

How much will I get paid?
Cleaners currently earn between £13 - £15 per hour

How often do I get paid?
Payments are made weekly or monthly via bank transfer after the work is completed.

Do I get paid if a client cancels last minute?
No, We will do our best to find alternative shifts for the day, Regular clients will bank the unused hours so even they cancel the hours will be available another time throughout that month.

Do I need to invoice?
Yes, You will need to send us an invoice with how many hours you have worked each week or month, We will check it with our logged hours and make payment accordingly.
(Please see terms for payment frequency)

Do I pay any fees to work with you?
No — there are no joining or admin fees.

Expectations & Conduct

What happens if a client isn’t happy?
We’ll contact you to discuss any feedback and help resolve it fairly. Clients must report issues within 24 hours of the clean.

Can I take tips from clients?
Yes, tips are yours to keep and are a great reflection of good work!

What should I do if something breaks or gets damaged during a clean?
Report it to us straight away so we can handle it properly with the client and insurance if needed.

Do I have to wear a uniform?
A clean, tidy appearance is essential, But also please make sure to wear something comfortable for cleaning.

How do I get more work or clients?
Keep your reliability and feedback high — we prioritise assigning new clients to our best-performing cleaners.

This Agreement sets out the terms under which the Contractor provides cleaning services on a self-employed basis.

1. Self-Employed Status
   The Contractor is engaged as a self-employed independent contractor. Nothing in this Agreement shall render the Contractor an employee, worker, or agent of the Company. The Contractor is responsible for their own tax, National Insurance, and holiday pay.
2. Invoicing & Payment
   1. The Contractor must submit invoices using the Company’s timesheet and invoice template.
   2. Weekly Invoices:
      - Invoices must be sent to info@thebrilliantcleanteam.com by 5:00pm each Friday.
      - Payment will be made the following Monday (or Tuesday if Monday is a bank holiday).
   3. Monthly Invoices:
      - Invoices must be sent to info@thebrilliantcleanteam.com by 5:00pm on the last working day of each month.
      - Invoices can only include hours already worked.
      - If the invoice is received by 5:00pm on the last working day of the month, payment will be made on the first working day of the following month.
      - If the invoice is not received by that time, payment may be delayed until the next payment cycle.
   4. The hourly rate will be agreed upon hiring.
3. Cleaning Products & Equipment
   1. The Company will provide standard cleaning products. To cover these, the Contractor will receive a monthly product payment, to be added to their invoice, as follows:
      - £5 per month for Contractors working 0–15 hours per week
      - £10 per month for Contractors working 15–30 hours per week
      - Contractors working more than 30 hours per week will continue to receive £10 per month; if further products are required, these will be at their own cost.
   2. The product payment is to be included on the Contractor’s invoice:
      - If invoicing monthly, add it to the monthly invoice
      - If invoicing weekly, add it to the final invoice of each month
   3. If a client requests the use of specific products, the client is responsible for providing these.
4. Work Arrangements
   1. The Company does not guarantee hours of work. Assignments are offered based on client demand, and the Contractor may accept or decline work offered.
   2. Once accepted, the Contractor is expected to complete the agreed assignment reliably and professionally.
5. Conduct & Standards
   The Contractor must act professionally, be punctual, and respect clients’ homes or offices. Smoking, alcohol, or drug use during assignments is not permitted.
6. Complaints, Breakages & Insurance
   1. Any complaints, issues, or breakages must be reported to the Company within 24 hours of the assignment.
   2. The Company provides insurance cover for accidental breakages or damages to clients’ property that occur during cleaning assignments carried out under this Agreement. The Contractor must report any such incidents within 24 hours so that claims can be processed.
7. Confidentiality
   The Contractor shall not disclose any client or Company information to third parties, both during and after the term of this Agreement.
8. Non-Solicitation / No Poaching
   1. The Contractor must not, either during this Agreement or within 12 months of its termination, directly or indirectly solicit, accept, or undertake private work for any client introduced by the Company.
   2. This includes situations where the client approaches the Contractor directly, or where recommendations are made through the Company but the Contractor is contacted privately.
   3. Any breach of this clause will result in immediate termination of this Agreement and may result in legal action, including recovery of lost business value.
9. Termination
   This Agreement may be terminated by either party with one week’s notice. The Company may terminate immediately in cases of gross misconduct or breach of this Agreement.
10. Health & Safety
    The Contractor agrees to follow health and safety guidelines as provided by the Company and to use products and equipment safely.